Employee engagement is a way of measuring and improving how loyal or committed an employee is to their employer, how dedicated they are about their place of work, and how their career goals and values are addressed by their employer. It is very much a two way street. These goals and values should be exemplified in the employer’s mission statement, upheld by the leadership team, and transparent at every level.
Employee satisfaction is the process of determining how to make an employee happier in their place of work and then meeting their needs to help them perform. The best way to measure employee satisfaction is through employee satisfaction surveys. After the survey has been executed than employers should be making changes based on the employee feedback they received.
It’s important to note an engaged employee may or may not be a satisfied employee. However, a satisfied employee is typically unengaged.
After determining satisfaction levels and then addressing learned shortfalls, it then becomes possible to improve overall levels of engagement. The tried and true method of engagement starts with two pillars: rewards and recognition. Feeling recognized and getting rewarded for their contributions leads to higher levels of engagement and all the benefits that engagement can bring to your organization.
Some short term benefits of engaged employees are good attendance and strong presence during meetings and team gatherings. Over the longer term, engaged employees deliver higher quality work, promptly & reliably, and are more productive & loyal.
They clearly understand their roles and responsibilities on a daily basis and trust their leadership team is making the right decisions for the company. Additionally, it is important for engaged employees to have a connection with peers, colleagues, managers, and departments in order to maintain success.
Ultimately, it is essential to have engaged and satisfied employees. If you feel like your employees or employer could benefit from a scientifically informed and robust engagement program, then contact a Marketing Innovators specialist today.