For Better Customer Service, Engage Employees

Companies that commit to engaging and empowering their employees—front-line and back office— increase customer satisfaction by 54 percent, according to research from the Hay Group. As a member of the Performance Improvement Council (PIC), Marketing Innovators can bring you this insightful white paper based on PIC research. It examines the impact of companies that engage employees and how to use recognition to get there.

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