WANT TO ENGAGE YOUR FRONTLINE EMPLOYEES? TREAT THEM LIKE YOU TREAT YOUR FAVORITE CUSTOMERS
You may have heard the recent bad news about employee engagement: according to the latest Gallup poll, employee engagement dipped to 31.7 percent in March. That’s down almost a full […]
WHY GREAT CUSTOMER SERVICE STARTS WITH GREAT EMPLOYEE RECOGNITION
There’s a small coffee shop in my neighborhood that serves great coffee. But that’s not why I keep returning. I love a good cup of coffee, but what brings me […]
DISENGAGED EMPLOYEES ARE COSTING RETAILERS PLENTY
We’ve been researching employee engagement for years, through our participation with the Performance Improvement Council and Northwestern’s The Forum. That’s why a recent uptick in employee voluntary separations, especially in […]
ARE YOU DE-MOTIVATING YOUR EMPLOYEES WITH NEGATIVE MESSAGES?
The value of a positive attitude is well documented. We know that engaged employees have a positive attitude toward their work, their organization and the organization’s customers. But we haven’t […]
SHOULD HOSPITALS STUDY GOOGLE’S APPROACH TO EMPLOYEE ENGAGEMENT?
Hospitals are rightly concerned about employee engagement. With Medicare linking payment to patient satisfaction scores and the impact of the Affordable Care Act, which links Medicare payments to quality care […]